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The Complete
Customer
Experience Report

What every brand needs
to know to create an unforgettable,
personalized customer experience

Get the report!

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poor experience

Experience is Everything

48% of shoppers have left a brand’s website and made a purchase from a competitor because of a poorly personalized experience.

recommended products

The Power of Recommended Products

When shoppers follow AI-powered product recommendations, their average order value increases by 14%.

return options

Options Matter to the Modern Shopper

74% of respondents are more likely to purchase online if they can return or exchange in-store.

The customer experience can make or break a brand's identity. How does yours measure up?

Customer expectations are higher than ever when it comes to online shopping. That means brands must provide a frictionless path to purchase online. Which steps in the buyer journey create the most turmoil? Enter the Complete Customer Experience report.

Blue Acorn iCi's team of commerce experts conducted a customer experience study that analyzes dozens of brands--from homepage to returns--across various industries and digital maturities. In partnership with Adweek/Brandweek Insights Group, we created a unique report based on findings from the customer experience study, best practices, and success stories. Are you ready for the big reveal?

Complete Customer Experience Report

Learn More About Blue Acorn iCi

Born from the minds of engineers, data scientists, commerce experts, designers, and strategists. Blue Acorn iCi is a leading independent digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer what's possible through the convergence of analytics, digital commerce, customer experience, and full-service commerce offerings.